ZENOVA Corp – Refund and Return Policy
Effective Date: September 27, 2022
At ZENOVA Corp, we are committed to providing high-quality software development services to our valued customers. We understand that sometimes circumstances may change, and you may need to request a refund or return. This policy outlines the terms and conditions for refunds and returns of our software development services.
1. Refund Period:
We offer a full refund within 7 days of the initial payment for our software development services. If you are dissatisfied with our services for any reason within this period, you are eligible for a 100% refund of the total amount paid.
2. Partial Refund After 7 Days:
After the initial 7-day refund period, a partial refund policy applies. In this case, only 5% of the total amount paid for our services is refundable. This percentage reflects the costs incurred for workforce and resources allocated to your project during the initial phase.
3. Eligibility for Refunds:
To be eligible for a refund, the following conditions must be met:
- You must request the refund in writing, via email, to support@zenovacorp.com .
- The refund request must be made within the specified refund period (7 days for a full refund).
- You must provide a valid reason for the refund request, including any issues or concerns with our services.
- If applicable, you must return any deliverables, materials, or documentation provided by ZENOVA Corp.
4. Refund Process:
Once we receive your refund request, our team will review it within 7 business days. If your request meets the eligibility criteria, we will process the refund as follows:
- For full refunds within 7 days: We will refund the total amount paid to your original payment method within [Y] business days.
- For partial refunds after 7 days: We will refund 5% of the total amount paid to your original payment method within [Y] business days.
5. Non-Refundable Items:
Please note that certain items or services may not be eligible for refunds, including but not limited to:
- Custom software code or solutions developed specifically for your project.
- Third-party software licenses or services purchased on your behalf.
- Any expenses incurred as part of the project, such as domain registrations or hosting fees.
6. Dispute Resolution:
If you have any concerns or disputes regarding your refund request, please contact our customer support team at [customer support email] for further assistance. We are committed to resolving any issues promptly and fairly.
7. Changes to the Policy:
ZENOVA Corp reserves the right to update or modify this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By engaging in our software development services, you agree to abide by this refund and return policy.
If you have any questions or require clarification regarding our refund and return policy, please do not hesitate to contact us at [contact information].
Thank you for choosing ZENOVA Corp for your software development needs. We appreciate your trust in our services.
